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Pacific BMW Discovers Reliability in Communications with RingCentral

December 22, 2014

“With RingCentral, I like that I can just give out my desk number rather than my personal cell phone number and still be available to assist my colleagues,” says Chi Yun Wang, Building and Safety Manager of Pacific BMW. “I also have the flexibility to make administrative changes quickly and easily, even if I am not in the office.”

Maintaining professionalism and privacy

Several of the capabilities offered by RingCentral Office have improved internal and external communications. The Softphone and easy-to-use fax are features that are heavily used by all of Pacific BMW’s employees. The paging feature is a favorite of the sales team, as are call groupsand call forwarding. Supervisors, managers, and department heads use the RingCentral Mobile App so that they’re readily available to their employees and customers.

Read more about why one of the largest BMW dealerships on the West Coast rely on the communication of RingCentral.

Interested in more information about RingCentral? Visit our website


December 8, 2014

New threats are growing more and more everyday, so keeping your organization secure is crucial.  HIPAA established new rules last year and not complying could cost your organization up to $1.5 million.

The final omnibus rule greatly enhances a patient’s privacy protections, provides individuals new rights to their health information, and strengthens the government’s ability to enforce the law. Patients can ask for a copy of their electronic medical record in an electronic form.   When individuals pay by cash they can instruct their provider not to share information about their treatment with their health plan.  The final omnibus rule sets new limits on how information is used and disclosed for marketing and fundraising purposes and prohibits the sale of an individuals’ health information without their permission.

To read the full article on the U.S Department of Health and Human Services website click here.

We’re Certified!

November 24, 2014



Date November 7, 2014



CONTACT: Tina Louise Penn

TF: 888.413.9186



 Santa Clarita, CA – November 7, 2014 – Paylab Plus, a business specializing in business technology and security for SMBs, received national certification as a Women’s Business Enterprise by the Valley Economic Development Center, a regional certifying partner of the Women’s Business Enterprise National Council (WBENC).


WBENC’s national standard of certification implemented by the Valley Economic Development Center is a meticulous process including an in-depth review of the business and site inspection. The certification process is designed to confirm the business is at least 51% owned, operated and controlled by a woman or women.


By including women-owned businesses among their vendors, corporations, and government agencies demonstrate their commitment to fostering diversity and the continued development of their supplier/vendor diversity programs.

To learn more about Paylab Plus, please visit


About Paylab Plus

Paylab Plus is a one stop shop for all small and medium size businesses.  They provide technology for VOIP, Cloud Services, PCI Compliance Data Security Certifications, Payroll and Payment Solutions that help businesses run productively and efficiently.



The Women’s Business Enterprise National Council is the nation’s largest third party certifier of businesses owned and operated by women in the United States. WBENC is a resource for the more than 700 US companies and government agencies that rely on WBENC’s certification as an integral part of their supplier diversity programs.





November 17, 2014
“The cloud” often conjures up the notion of the hosted email services that have been available for years. While many of these services are quite useful and can offer reliable performance, business decision makers need to think of the cloud in a much broader context. Instead of thinking of the cloud as a collection of bolt-on services that can address specific point requirements, decision makers should view the cloud as more like a set of services that can let their companies focus on their core competencies by letting specialist providers manage the IT services that enable people to communicate and collaborate. Fundamentally, this is no different than letting a specialist provider generate the electricity that companies use to power their internal IT infrastructure.
Certainly, one of the most important services that cloud providers can offer is business-grade email. Because email is the most widely used communication tool in business– employed by the typical user for 134 minutes each workday1 – email often is typically the initial service that decision makers will implement as they move their IT infrastructure into the cloud.
However, the right business-grade email provider can offer much more than email, including:
  • Inbound and outbound security
    Inbound anti-virus, anti-spam and anti-malware filtering; as well as outbound content filtering that can detect content that should be encrypted or that should not be sent without supervision.
  • Voice-over-IP (VoIP) telephony services
    Services that can support traditional VoIP handsets, as well as soft phones that can enable telephony using mobile or desktop platforms.
  • Instant messaging
    Secure instant messaging services that will enable presence management and real time communications between employees, business partners and others in an IT-managed network.
  • Web conferencing
    Secure, desktop-sharing capabilities that will enable employees and others to conduct online meetings, training seminars, marketing Webinars and other real time events.
  • Encryption
    Manual and/or policy-based services that will encrypt sensitive content to help an organization stay in compliance with regulatory requirements, state or provincial data breach requirements or industry best practice.
  • Compliance-focused archiving
    Services that will retain electronic content for purposes of compliance with regulatory or egal obligations. Ideally, archiving will include a) retention of all relevant business records in email, instant messaging, Web conferences, files, etc., as well as b) tools to aid in their production when required.
  • Collaboration and content synchronization
    Synchronization services that will enable data to be synchronized in near real time across multiple platforms for sharing by workgroups.
  • Backup services
    Online backup services that will automatically backup data to remote locations so that servers and client machines can be restored in the event of data loss.
  • Mobile device management
    The growing number of mobile devices, including smartphones and tablets, need to be managed according to corporate policies and best practices so that their content can be archived and so they can be remotely wiped if they are lost. A key element of managing mobile devices is the provider’s ability to support all popular mobile platforms, including Android, BlackBerry, iPhone, iPad, etc. Because SMBs should expect their business email, contacts, calendars and files to be available and synced across all of their devices – and to be able to use any combination of mobile devices – the right business-grade cloud services company that offers 24×7 support will be able to satisfy this critical requirement. SMBs that use a business-grade cloud provider won’t need to set up, secure and manage their mobile devices internally.

More on the cloud next week

White Paper by Osterman Research

Decisions Decisions…

October 27, 2014
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The traditional approach for SMBs is to deploy the communications capabilities that they will need on-premises using software installed on servers and/or appliances, all of which is managed by internal IT staff or consultants. While this is a viable option, it presents SMBs with a number of disadvantages:
SMB’s tend to have higher costs than enterprises because SMB’s underutilize IT staff and the on premises infrastructure is being used at the capacity of servers or appliances.
The alternative for smaller SMBs is to use a part-time IT staff person, such as an office manager who is charged with maintaining the on-premises communications capabilities. The problem is that a part-time IT staffer is unlikely to be as well versed at maintaining servers, applying patches and generally maintaining the necessary skill set to address problems as they arise.  This person will not be available on a 24×7 basis to deal with issues as they
For most SMBs, managing on-premises communications and collaboration systems does not have the expertise and so the organization is using outside resources. This results in higher opportunity costs because the organization is diverting resources away from activities that might generate more sales or create competitive advantage for the organization.
On-premises management of communications and collaboration capabilities by an SMB will mean that the organization may miss out on new and innovative ways of making employees more productive.
There are a variety of benefits associated with deploying messaging and related
services using specialist cloud providers instead of managing them using on-premises
Lower Costs
One of the most important benefits of the cloud for email, telephony, collaboration, security, mobility or other IT-related services is its lower cost of ownership. This is true for enterprises, but it’s especially the case for SMBs.  Osterman Research cost modeling of the Total Cost of Ownership (TCO) for various messaging and collaboration services have demonstrated that delivery of these services are normally lower when delivered via the cloud. There are several reasons for the typically lower TCO for cloud-based services, including lower labor costs, the lack of up-front costs and the ability of the cloud to enable smaller organizations to operate on a more level playing field in the context of per-seat costs of service delivery.
More Predictable Costs
Cloud messaging and collaboration services offer more predictable costs than on premises because the cost per seat is fixed over the lifetime of the service. Cloud providers are responsible for unforseen problems that could create additional costs than on premises deployments.
Reduced opportunity costs
 Most decision makers understand that finding and retaining qualified IT staff is not all that easy, especially in a good economy.
As a result, in-house IT staff members should be used in a manner that allows them to provide maximum benefit to their employer, while also giving them a satisfying work experience that will motivate them not to go elsewhere. Using cloud-based services frees IT staff members from the requirement to constantly monitor servers or appliances to ensure continuous uptime, freeing them for work that is not only more interesting to them, but also more compelling for the business.
Faster deployment
Deploying a cloud service is normally much faster than deploying an on premises solution, allowing faster ROI because    hardware and software infrastructure is already in place; and, there are experienced experts readily available to ensure a smooth migration.
Minimal Disruptions in Service
Because leading cloud providers offer a carrier grade infrastructure-something very few SMBs can afford-disruptions are dramatically lowered.
Access to external expertise
A cloud provider can offer access to well-trained technical support staff that are available on an around-the-clock basis and that can typically resolve problems quickly and with minimum impact on their customers. The continual service advantage should not be minimized when considering cloud providers. Because few companies operate on an 8-to-5, Monday through Friday schedule, and many issues arise outside of business hours, it is just as critical to have access to service expertise at 2:00am on a Saturday night as it is during normal business hours. This allows users to have their issues resolved quickly and without the cost and burden of maintaining in-house staff to manage a help desk, etc. In short, a specialist will almost always offer better service and support when resolving problems.

Next week: How Do SMB’s Choose the Right Cloud Provider??


October 17, 2014

Over the past month PayLab Plus has engaged in the conversation of “What is the Cloud Anyway”! History of Cloud Technology, Security, Compliance and Characteristics.  Today many SMBs have unlimited possibilities to compete and play in the game and on the court with growing their business migrating to the cloud.  So not to bombard you with a long step by step because I get you want to get on with your day here is the first of many “What’s Next”….


BUSINESS-GRADE EMAIL - Given the importance of email in the context of overall corporate communications, choosing a business-grade email provider is arguably the most critical communications-related decision that SMBs can make.

VOICE SERVICES – A number of SMBs, particularly smaller ones, use mobile phones or residential lines as the initial telephone interface for incoming calls. This is especially true for companies that cannot afford a full-time receptionist and an on-site PBX to manage and route incoming calls.SMBs should implement a business-grade PBX capability that includes a number of key features, such as an automated attendant that will enable callers to route their calls to the appropriate department, extension dialing, voicemail delivered to email, and find me/follow me functions that will permit calls to be routed to individuals’ mobile phones if they are out of the office.

REAL TIME COMMUNICATIONS AND COLLABORATION – Another important capability for most SMB users is real-time communications and collaboration in the form of instant messaging and online meeting capabilities.

SECURE FILE-SHARING CAPABILITIES – An important capability for any information worker is a way of transferring files efficiently—and, preferably, independently of email.

BACKUP SERVICES- The ability to backup data on a regular basis to protect against data loss is absolutely essential for any organization. Best practice for corporate backup of email and other data stores includes regular backups, as well as geo-redundancy – the backup of data to multiple, geographically separate data centers. This will ensure that a natural
disaster, fire, power outage or other disruption in one data center will not destroy customer backups or impede their ability to recover data from them quickly.

DISASTER RECOVERY AND BUSINESS CONTINUITY - Continuous access to email and email data stores is critical. Outages of even a few minutes can create numerous problems for individual email users, as well as the business processes that rely on email as their transport infrastructure. Email systems that do not operate as close to 24×7 as possible cost organizations in a variety of ways, including the loss of employee productivity, time lost in resolving email outages, lost business opportunities, and a variety of less tangible consequences, such as damage to a company’s business reputation.

WHAT’S NEXT?…How do SMBs implement these services? I look forward to being with you next week. Be productive and successful!

SMB’s, It’s Time To Upgrade Your Customer Service!

October 13, 2014

Are first impressions important to your business?  Do you talk to your customers on the phone before meeting them in person or maybe you never meet them in person?  As an owner of a small to medium size business you must know how crucial it is for your business to sound professional.   Let me explain….

Have you called a company and you were put on hold in SILENCE? Didn’t that feel like you were waiting forreevvvverrrrrr???  Then you start to get a feeling of frustration and then maybe your mind wonders to “who are these people on the other end of the phone?”  Instead, you can have hold on music to a feel good song and while your waiting you can enjoy yourself just a little bit more until that person comes back on the phone.

Maybe you are the one on the other end of the phone and you’re trying to find the right person to take this customers call or you’re not at your desk and your phone rings?  Why not have a system that will find your cell phone or tell your customers what to press to get to the department they want and save you both valuable time.

Don’t risk losing customers over an easy fix.  In no time you can sound like a big company with small prices.

Your business (and customers) can’t suffer any longer, call us! 888.413.9186

While you’re at it, check us out at and watch a video on how we can help!


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